All clients are required to sign a Consulting Agreement outside of this policy page. A few of the Consulting Agreement top line items follow below.
Basic Web Site Consultation Policy
A one-hour free consultation is available for all new clients. After an agreed upon project or contract, all work, meeting time and calls are billed at $75 per hour. Any meeting or consultation time that is additional to a project-based bid will be added to the project bid/cost and client will be notified. This means, any questions you have that require time for me to research and compose an answer for you, gets billed.
First-Come-First-Serve
All projects will be on a first-come-first-serve basis. Wild Dingo no longer provides 24-48 hour turn-around for estimates, projects, newsletters or e-blasts. Clients who wish to recieve premium service turn around of 24-48 hours can do so by providing a monthly retainer for a 1 year minimum term. Please contact Wild Dingo for more information on premium service
Payment Policy
Payment policies for all clients is Net 15 days. A 2% monthly service charge accruing for any payments received 30 days after the date of the invoice. This policy holds for all clients unless stated under other contractual terms.
Project-Based Services
All projects contracted under an estimate or a non-hourly, project-based bid will be billed in three payments of 33%, 33% and 34%. These invoices are subject to the payment policy above of Net 15 days and will incur a 2% monthly service charge for any invoice not paid within 30 days after the date of the invoice.
Hourly-Based Services
A retainer is not required to maintain your Web site however, Wild Dingo does not provide 24-48 hour turn-around on your web maintenance or hourly-based projects. Please plan your projects and web maintenance in advance.
Rush Fees
Any client who is not on retainer and requires Web maintenance work or a project in 24-48 hour turn-around time, will be subject to an additional 60% hourly rate charge (or $120/hour). Rush fees include work that is required outside of normal business hours, Monday-Friday, 9 AM-5PM, or requiring premium rush services.
Referral Policy
Wild Dingo would like to thank you for your referrals! Clients who refer a new customer to me will enjoy a 5% discount on their next project. Colleagues who refer a new client will receive a 5% project referral fee.
Reseller Policy
If you’d like to leverage Wild Dingo services as a subcontracted item to your larger project (for example, design, copywriting or programming), resellers receive a 20% discount on the hourly rate of $75/hour.
Liabilities
Wild Dingo can help secure Web site hosting services for you, however, Wild Dingo is not liable for a Web Host provider’s service satisfaction. See more on Web hosting policy below.
Wild Dingo is in no way responsible or liable for any of your Web site content. All content liability ultimately lies with you (the client).
All of Wild Dingo’s creative design and content are copyright by Wild Dingo and no other party. Wild Dingo does not provide design or content that is rights protected unless rights have been secured (such as purchasing rights protected photography or artwork). Wild Dingo will not provide work that is protected by Intellectual Property rights.
Wild Dingo is not responsible for any content you provide for publishing to your Web site that is protected by Intellectual Property. That is, if you supply Wild Dingo with content that is copyright protected and stolen, you are the legally responsible party. When it comes to using content that is protected IP, just don’t do it.
Web Hosting and Related Web Service Procurement Policy
Wild Dingo no longer procures Web Hosting or domain registration for clients. Wild Dingo will provide technical assistance in helping a client procure or set up domain registration and web hosting on an hourly based fee.
Wild Dingo will use and work with client’s choice of services (as needed to complete your web project) but does not perform any technical assistance for those services if those services are failing or performing poorly. If technical assistance is needed for these web services procured by you, Wild Dingo can provide it, based on the hourly service policy.